Can I cancel or modify an order before it ships?

Once you have clicked on the "complete order" button, it is not possible change or cancel your order. If you want to change order details, addresses, etc., please reach out to us within 12 hours of placing your order. VIDA is under no obligation to make such modifications. Requests received within the 12-hour window are subject to review and evaluation. Our products are custom made on-demand and sent to production within hours of placing the order and therefore cannot be altered. Please ensure all information is correct before finalizing your purchase.