Can I cancel or modify an order before it ships?

Once you have clicked on the "complete order" button, it is not possible to change the contents of your order. If you want to change order details, addresses, etc., please reach out to us within 12 hours of placing your order except for protective masks which is 24-hour window. If you wish to cancel your mask order, please note that you can only cancel your order within 1 hour of placing your order. (Note: Protective masks are a personal use item and cannot be returned.) VIDA is under no obligation to make such modifications. Requests received within the time window are subject to review and evaluation. Our products are custom made on-demand and sent to production within hours of placing the order and therefore cannot be altered. Please ensure all information is correct before finalizing your purchase.