COVID-19 Updates: Some of our factories have temporarily closed to adhere with global shelter in announcements, but we remain open online. Thank you for your patience as orders may be delayed. Health and safety is our top priority at the moment and we’re doing everything we can to help with social distancing while we continue to support our artist community and showcase their work and stories online.
Protective Masks: Our masks are produced on-demand and while we launched with an expected delivery time of 9-15 days, we are currently experiencing delays. As you may have heard in the news, there are millions of pieces of personal protective equipment and masks that have been stuck in customs in China. Over 200,000 of our masks and filters that were produced, packed, and ready to be shipped out were also affected by this delay. Currently, it takes about 35 to 45 days to receive your mask order.
We are committed to always being transparent and giving you real-time updates. We are currently working diligently to secure all orders, manage on-time production, clear import duties and customs without hold ups, and manage our warehouse 16 hours a day, 7 days a week, with multiple shifts, while ensuring the highest level of safety for our essential staff.
VIDA custom-made items are made to order especially for you. Once you place an order, your item is printed, stitched, hand-finished, flown across the world, and then packaged with care to reach your doorstep.
Over 95% of our orders ship within 45 days. Due to our model of on-demand custom made products, we allow for 4% of orders to ship within 45-60 days, and 1% shipping outside of 60 days in case of any hiccups in production, shipping, or fulfillment.
All new product introductions are launched at a delivery timeline of up to 60 days. This gives us a chance to ramp our vendors up to our production speed. We will let you know as these products transition from new launch up to 60 day delivery to core item within 45-day delivery.
Want to know about a specific type of product? Check out our Shipping Times breakdown.
If you have questions about a recent order, please feel free to email us at firstname.lastname@example.org.