VIDA Rewards Program FAQ

What is My VIDA Rewards Page?
Your VIDA Rewards Page is where you can view your current point balance and point activity. To view your VIDA Rewards Page balance online, simply log in to your online account.

What happens to my points when I return items?
When merchandise is returned, points will be deducted from your VIDA Rewards Page. In addition, your VIDA Rewards Page could have a negative balance after the merchandise is returned.

What happens to my VIDA Reward points if part of my order is cancelled?
Points are awarded for all merchandise that is purchased. If an item is cancelled from your order, you will not receive points for that item.

Can I just use points or do I have to combine points used with an order?
Yes! You can purchase order with only points. However, you will still have to pay the shipping fees.

What happens if I do not use my points or earn additional points?
If points are not redeemed within 6 months, points will expire.

Are there any limitations to the number of Rewards that I can redeem?
Yes, the website only allows 1000 points max equivalent to $50. If the customer needs to convert $75 (1500 points), the CS agent has to generate the discount code and remove the points manually in YOTPO.

Can I return items purchased using reward points?
Unfortunately, items purchased using reward points may not be returned or exchanged for points, cash, another product, a gift card, or a gift certificate.