Why was I still billed for the order when I did not receive an order confirmation email?

This may have been caused by a network issue affecting our E-commerce platform, Shopify, or a typo error when you registered the email address. If you have an order number noted from when you placed the order, please look up your order using our Order Tracker Tool on this link https://shopvida.com/pages/order-tracker. You can reach out to our customer support here and we can re-send your order confirmation email.

You can read more about the issue here: https://community.shopify.com/c/Notices/Network-issues-affecting-some-third-party-payments/m-p/910066