Protective Masks FAQ
Product Information & Order Tracking
Product Information
- What materials do you use in your masks?
- Where are VIDA masks made?
- Can masks be used without a filter?
- How do you ensure the masks are clean and safe?
- What is a PM2.5 filter?
- What are the care instructions for VIDA Masks and Mask Filters?
Protective Mask Orders & Shipping
- Shipping Refund & Donation Choice
- The tracking information for my mask order isn't updating. Did my order ship?
- Delays in Email/Messager Replies
- What’s the shipping time for Protective Masks?
- How do I know the status of my order?
- Can I get my order faster?