VIDA's Quality Promise

VIDA strives to provide access to design-forward, highly effective, sustainable masks that serve the health needs of conscientious consumers. Masks have inundated oceans, landfills, and nature since the onset of the Covid pandemic. A recent research study estimates that “an estimated 3.4 billion single-use face masks and shields are being discarded every day." We want to do our part to reverse this trend. To this end, all VIDA disposable masks come with a prepaid return postage label, so you can send them back to us for proper recycling. 

At VIDA, we are proud to deliver products of the highest quality to our customers. If for some reason your product does not meet our quality standards and the specifications on our website, we will replace the item for you at no additional cost. Report a Product Quality Issue

All our facemasks and other PPE items are non-returnable and non-refundable. 

Please find more details below for specific VIDA product groups and the next steps to take in case your items did not meet the quality standards.

Our PPE Products
Face Masks are personal use items, and therefore we cannot accept them for returns due to safety issues. We also cannot accept unopened masks, and, we encourage you to donate or gift your masks to others in need.
If you find damages or defects in your face mask, we will send you a one-time replacement at no cost for up to three months from the day it was delivered. We want you to enjoy using your mask for as long as possible, so we have added extra ear adjusters with each reusable mask. If you need additional ear adjusters, you can purchase them from our site.
If you are not satisfied with your mask for any other reason, please contact us at [e-mail], and we will try to assist you as best we can. Our customer service agents will be happy to help find the best mask for your needs in our collection. Please note, we do not accept returns or refund requests if the masks ordered meet VIDA’s quality standards and product specifications.

---

Questions About Delivery

Undelivered Items: If your items were returned to us because you inadvertently entered an incorrect shipping address when making your purchase, we will contact you to confirm the correct address and request you to make additional payment in order to ship to the correct mailing address.

Unclaimed: Shipments that go unclaimed are returned back to us, and we are unable to provide a refund for those items.

Lost Items: If your package was lost in transit, please be sure to reach out to us through [e-mail] within 30 days of the estimated delivery date, and we will resend the package the following business day.