Questions About Your Order

VIDA Return/Replacement Policy

• VIDA's Quality Promise

Orders

• Can I use more than one discount code on a single purchase?
• How to Purchase a Gift Certificate for Someone Else
• Can I cancel my order?

Shipping

• VIDA’s First Shipping Rate Change
• Shipping FAQ
• The tracking information for my mask order isn't updating. Did my order ship?
• How long will it take to receive my mask?
• How do I know the status of my order?
• Custom Fees

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