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  1. VIDA
  2. Questions About Your Order

Questions About Your Order

Orders, Shipping, and our Quality Promise

VIDA's Quality Promise

  • VIDA's Quality Promise

Orders

  • Why was I still billed for the order when I did not receive an order confirmation email?
  • Why was I billed twice for my order?
  • How to Access Your Order Tracking History
  • Can I use more than one discount code on a single purchase?
  • What is VIDA's return policy?
  • Can I cancel or modify an order before it ships?
See all 7 articles

Shipping

  • Updated Standard Production Time (6.29.20)
  • Custom Fees
  • How much will it cost to ship my order?
  • I entered the wrong shipping address on my order. What do I need to do?

Sizing

  • Sizing Chart
  • VIDA Styling Guide
  • VIDA Sizing Guide
  • Size Measurement Guide

Product Information

  • Unisex Tee
  • Jewelry
  • Accent Pillows
  • Merino Wool Scarf
  • Statement Bag

Production

  • Will the colors of the final print match my artwork exactly?
  • Where is VIDA wool and silk sourced? Are our factories Fair Trade certified?
  • Do you plan to expand manufacturing?
  • Where do you manufacture?
  • How many manufacturing partners do you have?
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