Questions About Your Order

VIDA's Quality Promise

• VIDA's Quality Promise

Orders

• Why was I billed twice for my order?
• How to Access Your Order Tracking History
• Can I use more than one discount code on a single purchase?
• What is VIDA's return policy?
• Can I cancel or modify an order before it ships?
• How to Purchase a Gift Certificate for Someone Else

Shipping

• VIDA’s First Shipping Rate Change
• Custom Fees
• How Does VIDA Determine Its Shipping Costs?

Sizing

• Sizing Chart
• VIDA Styling Guide
• VIDA Sizing Guide
• Size Measurement Guide

Product Information

• Statement Bag

Production

• Will the colors of the final print match my artwork exactly?
• Where is VIDA wool and silk sourced? Are our factories Fair Trade certified?
• Do you plan to expand manufacturing?
• Where do you manufacture?
• How many manufacturing partners do you have?