Shipping FAQ

1. How do your expedited delivery options work?
   • When you place an order, we allot a fulfillment time for our warehouse to pack and label your order. The fulfillment time of the item is found on the right side of the product page.
   • After your order has been fulfilled by our warehouse, it is sent to the carrier (UPS, USPS, or DHL). If you selected expedited delivery at checkout, that is when it comes into effect. Your order will then arrive in 2 days or overnight, depending on if you selected 2-Day Shipping or Overnight Shipping.
2. If I select overnight shipping, will my order arrive tomorrow?
   • No. Your expedited shipping will only come into effect after the order is fulfilled by our warehouse and sent to the carrier. Please be sure to check our website's product pages for updated shipping times.
     
     
     Example: Our shipping times will be listed on every product page, near the Add to Bag button.
     
3. Is shipping based on business days or calendar days?
   • Shipping is based on business days. 
4. How long will it take to receive my mask?
   

   • Our estimated fulfillment timeline for most of our mask products is depending on the type of mask that you have purchased. Please refer to the product pages on our website for the most up-to-date timelines, as we are constantly working on making improvements. 
     
     After your order is fulfilled by our warehouse, it will be picked up by the carrier (UPS, USPS, or DHL). Please allow for about 1-5 business days of shipping time depending on the shipping address. You can check your Order Tracker for order status updates: https://shopvida.com/account.

5. Where can I check my order status?
   • Please go to the Order Tracker for order status updates: https://shopvida.com/account.
6. Why was my order cancelled?
   There could be a few reasons why an order will be cancelled. Here are some but are not limited to: 

   1. High-Risk Fraud Detection: Our advanced software diligently monitors orders for any irregularities. If it detects suspicious activity indicating potential fraud, the order is automatically flagged for review and subsequently cancelled. In such cases, we promptly notify the customer, offering the option to reorder or receive an invoice for their convenience.

   2. Out of Stock Items: If any products in your order become unavailable and you haven't selected alternative items within the allotted time frame (typically 48 hours), we initiate a refund process. This can be issued either as cashback or in the form of gift cards, ensuring a seamless experience for our customers