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Questions About Your Order
Questions About Your Order
Orders, Shipping, and our Quality Promise
VIDA's Quality Promise
VIDA's Quality Promise
Orders
Why was I billed twice for my order?
How to Access Your Order Tracking History
Can I use more than one discount code on a single purchase?
What is VIDA's return policy?
Can I cancel or modify an order before it ships?
How to Purchase a Gift Certificate for Someone Else
Shipping
VIDA’s First Shipping Rate Change
Custom Fees
How Does VIDA Determine Its Shipping Costs?
Sizing
Sizing Chart
VIDA Styling Guide
VIDA Sizing Guide
Size Measurement Guide
Product Information
Statement Bag
Production
Will the colors of the final print match my artwork exactly?
Where is VIDA wool and silk sourced? Are our factories Fair Trade certified?
Do you plan to expand manufacturing?
Where do you manufacture?
How many manufacturing partners do you have?
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