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  1. Help Center
  2. Questions About Your Order

Questions About Your Order

Orders, Shipping, and our Quality Promise

VIDA's Quality Promise

  • VIDA's Quality Promise

Orders

  • Why was I billed twice for my order?
  • How to Access Your Order Tracking History
  • Can I use more than one discount code on a single purchase?
  • What is VIDA's return policy?
  • Can I cancel or modify an order before it ships?
  • How to Purchase a Gift Certificate for Someone Else

Shipping

  • VIDA’s First Shipping Rate Change
  • Custom Fees
  • How Does VIDA Determine Its Shipping Costs?

Sizing

  • Sizing Chart
  • VIDA Styling Guide
  • VIDA Sizing Guide
  • Size Measurement Guide

Product Information

  • Statement Bag

Production

  • Will the colors of the final print match my artwork exactly?
  • Where is VIDA wool and silk sourced? Are our factories Fair Trade certified?
  • Do you plan to expand manufacturing?
  • Where do you manufacture?
  • How many manufacturing partners do you have?
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