Orders/Returns

Orders

• Why was I still billed for the order when I did not receive an order confirmation email?
• Why was I billed twice for my order?
• How to Access Your Order Tracking History
• Can I use more than one(1) discount code on a single purchase?
• Can I cancel or modify an order before it ships?
• How to Purchase a Gift Certificate for Someone Else

Returns

• Returns Policy

Shipping

• Updated Standard Production Time (6.29.20)
• When can I expect my order to ship?
• What happens if I enter the wrong shipping address for my order?
• Custom Fees
• How much will it cost to ship my order?

Sizing

• Sizing Chart
• VIDA Styling Guide
• VIDA Sizing Guide
• Size Measurement Guide

Product Information

• Unisex Tee
• Jewelry
• Accent Pillows
• Merino Wool Scarf
• Statement Bag

Production

• Will the colors of the final print match my artwork exactly?
• Where is VIDA wool and silk sourced? Are our factories Fair Trade certified?
• Do you plan to expand manufacturing?
• Where do you manufacture?
• How many manufacturing partners do you have?