99% Filtration Protective Cotton Masks

For questions about our 99% FIltration Cotton Mask, please see the information below. If you are looking for information on other masks (such as the FDA EU Authorized KN95, FDA Registered KN95, etc...) please use the search bar to find our other FAQs.

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Product: Color Collection- Protective Mask

Style code: 320

Fabric: 100% cotton

Fabric details:

Colors masks

Thread Count: 220 ct

Outside:100%cotton,yarn count:60s, density: warp 110 * weft 110

Lining:100%cotton, yarn count:40s, density: warp 120 * weft 70

Black

Thread Count: 205 ct

Outside & Lining:100%cotton, yarn count:40s, density: warp 133 * weft 72

Care Instruction: Hand wash- hang to dry

Size: We offer 4 sizes. Kids, Kids X-Small, Regular and X-Large. Color availability varies by size. 

Kids sizing: "Kids" generally fits ages 5-12; "Kids X-Small" generally fits ages 3-5. Fit/age range varies by individual.

Label:

1. The label sticker is like the picture below.

Color: 12 colors

Packaging: A face mask comes with 99% Filtration Certified Mask Filters.

Others:

• The protective face mask fits different face types. You can easily adjust the length of the earloop to fit the mask perfectly on your face. 
• The mask is made of double-layered cotton.
• A pocket in the back of the face mask 

Product: Filter 99% Filtration Certified Mask Filters

Style code: 374
Fabric: High-Efficiency Polypropylene/Nanofiber/Polyester composite filter media.
Care Instruction: Wash hands before application. Store at room temperature. Remove and change the filter when washing the mask.
Size:
Small: 4.5" W x 3.25" H
Large: 5”W x 4”H
Color: white in the front and grey-ish in the back.
Signature/ Logo: No
Print: No print
Use: Recommend replacing the filter once a week.
Packaging: 5 filters as a pack
Others:
Skin-friendly non-woven fabric
Made of activated carbon and non-woven melt-blown filter fabric
Six-layers filter system effectively keeps away airborne contaminants.

Caution: Masks should not be worn by children under age 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance. Choking hazard: Not for children under 3 years old. 

Questions about the Product:

1. Where can I find the test results for this mask? 
   • You can find the test results here.
2. What does "99% Filtration" refer to?
   • Our best-selling Cotton Color Collection masks now feature a 99% Filtration Certified Filter. Previously, they used to feature PM2.5 Filters.
3. Is the mask adjustable?
   • Yes. The mask features adjustable ear loops to create the perfect fit.
4. How long does it take for the mask to ship?
   • It usually takes the mask 1-3 business days to ship out from our warehouse. It will then take our carriers about 4 days to ship your order to your address, depending on if you are within or outside the United States. Please note that colors in high demand will take longer to ship from our warehouse, as indicated on our website.
     
     You can visit shopvida.com to find the most up-to-date shipping timelines.

Questions about Your Order:

1. Can I check the status of my order? 
   • You can check the status of your order at any time by going to shopvida.com and clicking on “Order Tracker” or the icon at the top of any page - https://shopvida.com/pages/order-tracker. All you need in order to track your order is your order number and the email you used to place the order. Find your order number in your confirmation email, the subject line is "Thank you from VIDA". 

     Additionally, you can view a history of all your purchases and follow the status of each from https://shopvida.com/account.

2. Can I cancel my order?
   
   • Our mask orders take one hour to be processed by our system and typically take 1-3 business days to ship from our warehouse. Once it is processed by our system, we can no longer cancel the order. Due to this, we ask that you cancel your order within one hour of placing your order.

     If you reached out to us within 1 hour but haven’t yet heard from us, please be assured that we will honor your cancellation request and refund your order fully. If you are outside of your 1 window and still need to cancel your order, please contact us here and choose the category as "Cancel Order" and we will be happy to assist you the best way we can.

3. My order has shipped. Can I still cancel it?
   • Unfortunately, once an order is shipped we cannot cancel it.

Questions about Shipping:

1. How long will it take to receive my mask order?
   • Our masks take 1-3 business days to ship out from our warehouse. We now have a variety of masks so it's best to check the processing lead time on the Product Description page of the website. Due to current nationwide delays with USPS, please allow for up to 10 business days for USPS to deliver your order to you.
2. Do you ship internationally?
   • Yes.
3. I thought the shipping rate was $4.50, but it is now $9.50. Why did it change?
   • Our shipping rates are based on the weight of the packages. Packages weighing less than 0.4 lbs have a domestic shipping rate of $4.50. Packages weighing 0.41-1 lb have a domestic shipping rate of $9.50.
4. I received a message about donating my shipping refund. I'd like to donate my shipping refund. Who can I contact?
   • Please contact us here with the subject line: "Donating Shipping Refund".

Questions about Receiving Your Order:

1. My item has been in transit for a long time and I am afraid it has gotten lost. What should I do next?
   • With the holiday season upon us, USPS is experiencing a high volume of deliveries and it is taking additional time for them to update their tracking information. We ask that you wait 11 days, starting from when your item was first shipped, for your item to be delivered. 
     
     If it has been more than 11 days and your item has not been delivered, please submit a request here and select the category "Lost or Stolen Order".
     
     
2. My item was delivered, but I think my order has been lost or stolen. What is your policy on this?
   • First, we ask that you check with your neighbors, your building manager, or your local post office to see if the package was accidentally misdelivered. If you do not find your items within 3-4 days of delivery, please submit a request here and select the category "Lost or Stolen Order" and we will replace your items, free of charge.
3. What do I do if there are missing items from my order?
   
   • We will replace your items as soon as possible. Please submit a request here and select the category "Missing Items" and we will replace your items, free of charge.
4. What do I do if there are damaged items from my order?
   
   • We would be happy to replace a damaged mask. Please submit a request here and select the category "Damaged Items" and we will replace your items, free of charge. We can replace damaged masks at no cost for up to 3 months. 
5. What types of damages are covered by your policy?
   
   • If your mask has been torn or your nosepiece has damaged your mask, we would be happy to replace them, as previously mentioned in question 3. If your ear adjusters have broken, we will send you replacement ear adjusters.
6. My order was not delivered to me and returned to the sender. What do I do?
   
   • First, please see if you can reach out to your local post office to retrieve your package. If your items were returned to us due to an incorrect shipping address, we will contact you to confirm the correct address and send the package back to you.
7.  I am not satisfied with my mask and wish to return it.
   
   • Unfortunately, since masks are a personal use item we do not allow returns on them. Please contact us here if you have any additional questions.

 

Questions about Caring for your Masks:

1. How do I care for my mask?
   • We recommend hand-washing and air-drying the masks. Please note that air-drying the masks in the sun will cause the color to fade. You can machine wash and machine dry the mask, but hand-washing and air-drying the masks will improve its longevity.
2. My mask has become damaged over time! What do I do?
   • We would be happy to replace your damaged mask at no cost for up to 3 months. Please reach out to us as soon as your mask becomes damaged.

Have another question? Contact us here and we will be happy to help!

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